Support & Safety
Effective: 2026-07-24
Account help
For sign-in, recovery, deletion, billing, access, correction, or privacy help, contact [email protected]. Never send your password, verification code, private messages, selfie, or precise location.
Report another member
Use the in-app report and block controls whenever possible. They preserve the correct account and conversation context for the review team. Include only relevant facts and evidence.
Immediate danger
Cards Up is not an emergency service and does not continuously monitor conversations. Leave the situation, contact local emergency services, and tell someone you trust.
Response targets
Immediate-safety reports are targeted for triage within one hour during published support coverage. Verification, ordinary reports, disputes, appeals, and privacy requests are targeted for acknowledgment within one business day unless law requires sooner.